{"id":4220,"date":"2024-05-06T00:00:09","date_gmt":"2024-05-05T16:00:09","guid":{"rendered":"http:\/\/hualiteq.com\/?page_id=4220"},"modified":"2025-05-12T13:39:52","modified_gmt":"2025-05-12T05:39:52","slug":"genesys-cloud","status":"publish","type":"page","link":"http:\/\/hualiteq.com\/en\/brands\/genesys-cloud\/","title":{"rendered":"Genesys"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4220\" class=\"elementor elementor-4220\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63bbe8 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"d63bbe8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afc0def elementor-widget elementor-widget-heading\" data-id=\"afc0def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Genesys<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d9691 elementor-widget elementor-widget-heading\" data-id=\"f7d9691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cross-Industry New Experience: Envisioning Smart Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0656641 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"0656641\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c66332 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6c66332\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"elementor-element elementor-element-ad274b8 e-con-full e-flex e-con e-child\" data-id=\"ad274b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5315fb elementor-widget elementor-widget-image\" data-id=\"f5315fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"360\" height=\"240\" src=\"https:\/\/hualiteq.com\/wp-content\/uploads\/2025\/05\/Genesys-Cloud-New-Logo-2.png\" class=\"attachment-large size-large wp-image-18113\" alt=\"\" srcset=\"https:\/\/hualiteq.com\/wp-content\/uploads\/2025\/05\/Genesys-Cloud-New-Logo-2.png 360w, https:\/\/hualiteq.com\/wp-content\/uploads\/2025\/05\/Genesys-Cloud-New-Logo-2-300x200.png 300w, https:\/\/hualiteq.com\/wp-content\/uploads\/2025\/05\/Genesys-Cloud-New-Logo-2-18x12.png 18w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85737c0 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"85737c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce3644 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"8ce3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Genesys is the leading provider of global customer service and contact center solutions, trusted by more than 4,500 customers in 80 countries. Drawing on more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies converge their workforce, service awareness and customer platforms to enhance the call experience for today&#039;s customers. Genesys Cloud software manages more than 100 million conversations every day, maximizing the value of customer contacts, delivering differentiated experiences through personalized and multi-platform customer service, and extending customer service across the enterprise to optimize processes and improve the performance of corporate customer service employees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66218d3 e-flex e-con-boxed e-con e-parent\" data-id=\"66218d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a66b046 elementor-widget elementor-widget-image\" data-id=\"a66b046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" 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