{"id":23257,"date":"2026-06-18T12:04:52","date_gmt":"2026-06-18T04:04:52","guid":{"rendered":"https:\/\/hualiteq.com\/solution\/customer-service-center\/"},"modified":"2026-08-07T13:48:11","modified_gmt":"2026-08-07T05:48:11","slug":"contact-center-customer-experience","status":"publish","type":"page","link":"https:\/\/hualiteq.com\/en\/solution\/contact-center-customer-experience\/","title":{"rendered":"Customer Service Center and Experience Solutions"},"content":{"rendered":"\n\n\n
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\n<\/span>\n\n\n\nCloud Contact Center Solution<\/span>\n<\/div>\n\n\n\n
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ALL IN ONE<\/p>\n\n\n\n

Full-featured cloud customer service platform<\/h1>\n<\/div>\n\n\n\n

\nYours<\/span>\n\n\n\nAll-round Digital Butler<\/span>\n<\/p>\n<\/div>\n\n\n\n

Say goodbye to the troubles of fragmented IT and communications technology. We integrate the world's leading cloud customer service architecture with next-generation LAM robots to help businesses keep up with the AI era and continue to innovate.<\/p>\n\n\n\n

\nLearn more<\/a>\n\n\n\nSchedule a consultation<\/a>\n<\/div>\n<\/div>\n\n\n\n
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\n<\/span>\n\n\n\nPain Points<\/span>\n<\/div>\n\n\n\n

You may be facing a transformation bottleneck.<\/h2>\n\n\n\n

The wave of IT and communications digital transformation waits for no one. The AI army is sweeping in. Every day that competitors have completed their intelligent automation upgrades, using traditional architectures incurs a dual loss of cost and opportunity.<\/p>\n<\/div>\n\n\n\n

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\n\"Old\n\n\n\n01<\/span>\n<\/div>\n\n\n\n
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Old equipment discontinued, shutdown crisis looms<\/h3>\n\n\n\n

Traditional switches from brands such as NEC, Panasonic, and Avaya are gradually being discontinued and no longer receiving technical support. Each unplanned outage results in an average loss of more than NT$$ 500,000, and with security vulnerabilities left unpatched, corporate contact centers are exposed to unseen compliance risks.<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\"NLP\n\n\n\n02<\/span>\n<\/div>\n\n\n\n
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NLP robotics decreases efficiency instead of increasing it.<\/h3>\n\n\n\n

Current AI customer service systems are unable to understand complex, multifaceted customer intent, resulting in an agent transfer rate of 60% or higher. Customer satisfaction scores continue to decline, and agents are overwhelmed by trivial issues.<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\"Broken\n\n\n\n03<\/span>\n<\/div>\n\n\n\n
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Communication channels broken, business opportunities silently lost<\/h3>\n\n\n\n

Social media, voice calls, video consultations, and emails are all siloed, agents switch between multiple systems, customer information becomes isolated, and potential opportunities are lost.<\/p>\n<\/div>\n<\/article>\n<\/div>\n\n\n\n

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Expert insights<\/p>\n\n\n\n

\n\uff0eCompanies average 3.9 different customer service systems in concurrent maintenance, but only<\/span>\n\n\n\n 3% <\/span>\n\n\n\nThe contact center truly achieves integration. The more dispersed the systems, the more service breakpoints there are. (Puzzel)<\/span>\n<\/p>\n\n\n\n

\nAI-assisted customer service representatives see increased hourly resolution rates.<\/span>\n\n\n\n 14%<\/span>\n\n\n\naverage processing time shortened<\/span>\n\n\n\n 9%<\/span>\n\n\n\nMcKinsey<\/span>\n<\/p>\n\n\n\n

\nGlobal<\/span>\n\n\n\n 88% <\/span>\n\n\n\nThe company's customer service center has purchased AI tools, but only a few have been truly integrated into the workflow.<\/span>\n\n\n\n 25%<\/span>\n\n\n\n(AmplifAI)<\/span>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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\n<\/span>\n\n\n\nSOLUTIONS<\/span>\n<\/div>\n\n\n\n

Four Core Pillars
One-stop CCaaS intelligent automation innovation<\/h2>\n<\/div>\n\n\n\n
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Huahou is more than just an IT supplier; it's a strategic partner in enterprise digital transformation. Huahou can assist with everything from old equipment upgrade assessments and custom architecture design to employee training.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\n\n <\/path>\n \n \n <\/stop>\n <\/stop>\n <\/lineargradient>\n <\/defs>\n <\/svg>\n\n\n\nartificial intelligence<\/span>\n<\/div>\n\n\n\n
\nWisdom \u00b7 Intelligence<\/span>\n\n\n\n

AVA Next Generation
LAM Smart Customer Service<\/h3>\n\n\n\n

Based on Large Action Models, AVA can parse multiple complex customer intents and autonomously execute complete processes such as order inquiries, account changes, and refund requests, significantly reducing agent workload and greatly improving task completion rates.<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\nChannels \u00b7 Omnichannel<\/span>\n\n\n\n

Multichannel enablement
Large platform integration<\/h3>\n\n\n\n

Customers can directly chat with specialists through social media, web\/app, video, and email with just \"one click.\" The one-stop platform ensures no interaction is missed and allows specialists to have a complete conversation history.<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\nActive \u00b7 PROACTIVE<\/span>\n\n\n\n

Precise intent prediction
Intelligent Outbound Marketing<\/h3>\n\n\n\n

STT real-time voice-to-text + AI intent filtering engine. Salespeople will henceforth only receive calls from customers with a preliminary purchase intention. Every call is a high-quality business opportunity, maximizing per-person output and making sales performance no longer reliant on luck.<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\nTransformation \u00b7 Migration<\/span>\n\n\n\n

Zero-risk migration
Full technical support<\/h3>\n\n\n\n

The biggest migration concerns for businesses are downtime risk and the learning curve. Hua Hou offers downtime assessments for old equipment, CRM\/ERP API integration, employee training programs, and 24\/7 technical support, providing a complete transition plan to ensure your business operations continue without interruption.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n\n\n\nSchedule a consultation<\/a>\n<\/section>\n\n\n\n

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\n<\/span>\n\n\n\nSUCCESS STORIES<\/span>\n<\/div>\n\n\n\n

On the road to success, there's you and me.<\/h2>\n<\/div>\n\n\n\n
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\n\n\n <\/path>\n <\/circle>\n <\/circle>\n <\/svg>\n<\/span>\n\n\n\n\nFinancial industry customer service supervisor<\/span>\n\n\n\nFrank<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nCustomer service is understaffed, and the usage rate of existing self-service functions is low.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nFollowing the implementation of Virtual Agent, customer usage reached 45 %, and satisfaction exceeded 90 %.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nFinancial Industry IT executive<\/span>\n\n\n\nClaire<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nThe old system is facing end-of-life and needs to integrate incoming calls and LINE messages, while also implementing AI self-service.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nIntroduced a cloud-based customer service center platform, integrating multi-channel inputs and AI services, resulting in an average AHT reduction of 5 minutes.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nFinancial Industry Telemarketing Manager<\/span>\n\n\n\nKevin<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nTo increase telemarketing revenue, but the old system lacks auto-dialing functionality and has high holding costs.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nCustomer engagement rates have increased significantly to 250%, and the integrated system is managed through a single interface.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nForeign invested tech industry customer service supervisor<\/span>\n\n\n\nChris<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nThe old system is facing EOL, and we need to integrate incoming calls and LINE messages.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nResolved analog line call quality and caller ID issues, successfully integrated LINE services.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nForeign Insurance Operations Executive<\/span>\n\n\n\nAmber<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nDue to regulations and the demand for policies for an aging population, a risk disclosure and recorded announcement system is required.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nLeading seniors with an innovative karaoke mode to successfully meet business needs for risk disclosure.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nFinancial industry customer service supervisor<\/span>\n\n\n\nEmily<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nIt takes a lot of time to train new employees and conduct quality spot checks.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nThe implementation of the Agent Copilot cloud-based customer service center and AI Scoring features has helped managers save 2 hours per day and reduced complaints by 32%.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nFinancial Industry IT executive<\/span>\n\n\n\nOne<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nMultiple old systems have reached their end-of-life and need to be integrated across various units to reduce average processing time.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nThe implementation of a full-featured cloud-based customer service center replaced six legacy systems, reducing the cost per call by 11%, enabling financial advisors to handle 100 more calls per month, and reducing the number of call transfers by 40%.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nFinancial Industry IT executive<\/span>\n\n\n\nGeorge<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nThe old system is too complex and doesn't meet current needs, and customers constantly complain about it being difficult to use.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nAfter implementing the cloud-based customer service center, the number of complaint-related calls decreased by 32%, and the average customer service handling time was reduced by 5 minutes.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nGovernment Agency Information Officer<\/span>\n\n\n\nIrene<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nStreamline system maintenance operations and provide employees with flexible remote work options for on-call duties.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nThe first public sector organization to adopt a cloud system, enabling effortless development and use of new features.<\/span>\n<\/p>\n<\/div>\n<\/article>\n\n\n\n

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\n\n<\/path><\/circle><\/circle><\/svg>\n<\/span>\n\n\n\n\nMarketing Sector Business Manager<\/span>\n\n\n\nDebbie<\/span>\n<\/span>\n<\/div>\n\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n\n\n\n<\/path><\/svg>\n<\/span>\n<\/div>\n\n\n\n
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\nDilemma<\/span>\n\n\n\nDue to a shortage of IT technical personnel, there is an urgent need to establish an Inbound Sales system.<\/span>\n<\/p>\n\n\n\n

\nEffectiveness<\/span>\n\n\n\nGo live at the speed of light in just one week, with offsite skill assignment and holiday calendars in the cloud.<\/span>\n<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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\n<\/span>\n\n\n\nSECURITY & COMPLIANCE<\/span>\n<\/div>\n\n\n\n

Highest standards to protect your safety<\/h2>\n\n\n\n

Certified by multiple international security standards and built on AWS\u2019s global cloud infrastructure, our 99.99% uptime SLA is more than just a slogan\u2014
If it falls below the standard, the entire month's fee will be refunded, giving you a true promise.<\/p>\n<\/div>\n\n\n\n

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\n\"Global\n<\/div>\n\n\n\n
\n\"INTERCERT\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n
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Book a consultation now<\/p>\n\n\n\n

Professional consultants plan for you for free<\/p>\n<\/div>\n\n\n\n

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Regardless of the industry, professional consultants will provide customized solutions based on your industry characteristics and challenges.<\/p>\n\n\n\n\nSchedule a consultation<\/span>\n\n\n\n\n <\/path>\n <\/svg>\n<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":25366,"parent":20137,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gsbp-274ca4b{display:none!important}.hltq-page.hltq-page blockquote,.hltq-page.hltq-page dd,.hltq-page.hltq-page dl,.hltq-page.hltq-page dt,.hltq-page.hltq-page figure,.hltq-page.hltq-page h1,.hltq-page.hltq-page h2,.hltq-page.hltq-page h3,.hltq-page.hltq-page h4,.hltq-page.hltq-page h5,.hltq-page.hltq-page h6,.hltq-page.hltq-page ol,.hltq-page.hltq-page p,.hltq-page.hltq-page ul{margin:0}.hltq-page.hltq-page ol,.hltq-page.hltq-page 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