{"id":27099,"date":"2026-11-12T14:00:47","date_gmt":"2026-11-12T06:00:47","guid":{"rendered":"https:\/\/hualiteq.com\/?p=27099"},"modified":"2026-11-12T14:52:25","modified_gmt":"2026-11-12T06:52:25","slug":"1112genesys","status":"publish","type":"post","link":"https:\/\/hualiteq.com\/en\/article\/1112genesys\/","title":{"rendered":"Genesys \u69ae\u7372 Frost &amp; Sullivan \u8a55\u9078\uff1a\u4e9e\u592a\u5730\u5340\u5ba2\u6236\u9ad4\u9a57\uff08CX\uff09\u5e73\u53f0\u7684\u9818\u5c0e\u8005"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Genesys \u5728\u5168\u7403\u77e5\u540d\u5e02\u5834\u7814\u7a76\u6a5f\u69cb Frost &amp; Sullivan \u767c\u5e03\u7684\u300aFrost Radar\u2122\uff1a2026 \u5e74\u4e9e\u592a\u5730\u5340\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u300b\u5831\u544a\u4e2d\uff0c\u65bc 19 \u5bb6\u53d7\u8a55\u4f9b\u61c9\u5546\u4e2d\u7372\u8a55\u70ba\u4e9e\u592a\u5730\u5340\u9818\u5c0e\u8005\uff0c\u4e26\u5728\u6210\u9577\u6307\u6578\u8207\u5275\u65b0\u6307\u6578\u5169\u9805\u8a55\u6bd4\u4e2d\u5747\u7372\u5f97\u6700\u9ad8\u5206\uff0c\u5c55\u73fe\u5176\u5728\u5ba2\u6236\u9ad4\u9a57\uff08Customer Experience, CX\uff09\u5e02\u5834\u7684\u5275\u65b0\u5be6\u529b\u8207\u6210\u9577\u52d5\u80fd\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">\u6210\u9577\u6307\u6578\uff1a\u8861\u91cf\u5e02\u5834\u8868\u73fe\u3001\u71df\u6536\u6210\u9577\u8207\u7b56\u7565\u57f7\u884c\u529b<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">\u5275\u65b0\u6307\u6578\uff1a\u8a55\u4f30\u4f01\u696d\u80fd\u5426\u63d0\u4f9b\u53ef\u64f4\u5c55\u3001\u4e14\u7b26\u5408\u7522\u696d\u8da8\u52e2\u8207\u5ba2\u6236\u9700\u6c42\u7684\u89e3\u6c7a\u65b9\u6848<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e9e\u592a\u5730\u5340\u7684\u5ba2\u6236\u9ad4\u9a57\u6b63\u8fce\u4f86\u5168\u65b0\u767c\u5c55\u6642\u4ee3\u3002\u96a8\u8457\u4f01\u696d\u52a0\u901f\u6578\u4f4d\u8f49\u578b\uff0c\u539f\u751f\u96f2\u7aef\u67b6\u69cb\u8207 AI \u6280\u8853\u5df2\u6210\u70ba\u63a8\u52d5\u5ba2\u6236\u9ad4\u9a57\u5347\u7d1a\u7684\u91cd\u8981\u52d5\u529b\u3002\u4f01\u696d\u4e0d\u518d\u4fb7\u9650\u65bc\u50b3\u7d71\u806f\u7d61\u4e2d\u5fc3\u7684\u670d\u52d9\u6a21\u5f0f\uff0c\u800c\u662f\u7a4d\u6975\u6574\u5408\u8de8\u90e8\u9580\u8cc7\u6e90\u3001\u5ba2\u6236\u8cc7\u6599\u8207\u670d\u52d9\u6d41\u7a0b\uff0c\u6253\u9020\u8cab\u7a7f\u6574\u500b\u4f01\u696d\u7684\u667a\u6167\u5316\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u6b64\u8da8\u52e2\u4e0b\uff0cAI \u4ee3\u7406\u5f0f\u9ad4\u9a57\u7de8\u6392\uff08Agentic Experience Orchestration\uff09\u3001\u7d71\u4e00\u5ba2\u6236\u65c5\u7a0b\uff0c\u4ee5\u53ca\u8a9e\u97f3\u8207\u6578\u4f4d\u901a\u8def\u7684\u7121\u7e2b\u6574\u5408\uff0c\u6b63\u6210\u70ba\u4e9e\u592a\u4f01\u696d\u63d0\u5347\u670d\u52d9\u54c1\u8cea\u8207\u71df\u904b\u6548\u7387\u7684\u95dc\u9375\u3002\u900f\u904e AI Agent \u8207\u771f\u4eba\u5ba2\u670d\u7684\u667a\u6167\u5354\u4f5c\uff0c\u4f01\u696d\u4e0d\u50c5\u80fd\u63d0\u4f9b\u66f4\u500b\u4eba\u5316\u3001\u5373\u6642\u4e14\u4e00\u81f4\u7684\u5ba2\u6236\u4e92\u52d5\u9ad4\u9a57\uff0c\u66f4\u80fd\u5c07 AI \u5275\u65b0\u8f49\u5316\u70ba\u5177\u9ad4\u7684\u71df\u904b\u6210\u679c\u8207\u5546\u696d\u50f9\u503c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/hualiteq.com\/wp-content\/uploads\/2026\/11\/scimg5fRuBo.webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"824\" height=\"528\" src=\"https:\/\/hualiteq.com\/wp-content\/uploads\/2026\/11\/scimg5fRuBo.webp\" alt=\"Genesys 01\" class=\"wp-image-27136\"\/><\/a><\/figure>\n\n\n\n<h4 id=\"\u5f15\u9818\u4e9e\u592a-ai-\u5ba2\u6236\u9ad4\u9a57\u65b0\u6642\u4ee3-genesys-\u518d\u7372-frost-sullivan-\u9ad8\u5ea6\u80af\u5b9a\" class=\"wp-block-heading\">\u5f15\u9818\u4e9e\u592a AI \u5ba2\u6236\u9ad4\u9a57\u65b0\u6642\u4ee3\uff0cGenesys \u518d\u7372 Frost &amp; Sullivan \u9ad8\u5ea6\u80af\u5b9a<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Genesys \u6301\u7e8c\u4ee5 AI \u9a45\u52d5\u7684<a href=\"https:\/\/hualiteq.com\/en\/product\/genesys-cloud-cx\/\"> Genesys Cloud <\/a>\u5e73\u53f0\uff0c\u5f15\u9818\u65b0\u4e16\u4ee3\u5ba2\u6236\u9ad4\u9a57\u8f49\u578b\u3002\u900f\u904e\u6574\u5408\u96f2\u7aef\u6280\u8853\u3001AI \u667a\u6167\u4ee3\u7406\u3001\u5168\u901a\u8def\u4e92\u52d5\u53ca Agentic Experience Orchestration\uff0c\u5354\u52a9\u4f01\u696d\u7a81\u7834\u50b3\u7d71\u670d\u52d9\u6a21\u5f0f\u7684\u9650\u5236\uff0c\u4e32\u806f\u5ba2\u6236\u65c5\u7a0b\u8207\u4f01\u696d\u8cc7\u6e90\uff0c\u6253\u9020\u66f4\u667a\u6167\u3001\u6d41\u66a2\u4e14\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6b64\u6b21\u7372\u5f97 Frost &amp; Sullivan \u7684\u80af\u5b9a\uff0c\u4e0d\u50c5\u5f70\u986f Genesys \u5728 AI \u5275\u65b0\u3001\u96f2\u7aef\u6280\u8853\u53ca\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u9818\u57df\u7684\u7af6\u722d\u5be6\u529b\uff0c\u4e5f\u53cd\u6620\u5176\u6301\u7e8c\u5f15\u9818\u4e9e\u592a\u5e02\u5834\u767c\u5c55\u7684\u80fd\u529b\u3002\u5c0d\u65bc\u6b63\u7a4d\u6975\u8a55\u4f30 CX \u73fe\u4ee3\u5316\u3001AI \u5c0e\u5165\u53ca\u96f2\u7aef\u8f49\u578b\u7684\u4f01\u696d\u800c\u8a00\uff0cGenesys Cloud \u63d0\u4f9b\u4e86\u503c\u5f97\u95dc\u6ce8\u7684\u667a\u6167\u5316\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u9078\u64c7\u3002<\/p>\n\n\n\n<h4 id=\"\u83ef\u539a\u651c\u624b-genesys-\u5354\u52a9\u4f01\u696d\u52a0\u901f\u5ba2\u6236\u9ad4\u9a57\u667a\u6167\u8f49\u578b\" class=\"wp-block-heading\">\u83ef\u539a\u651c\u624b Genesys\uff0c\u5354\u52a9\u4f01\u696d\u52a0\u901f\u5ba2\u6236\u9ad4\u9a57\u667a\u6167\u8f49\u578b<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f5c\u70ba Genesys \u5728\u53f0\u7063\u7684\u91cd\u8981\u6230\u7565\u5925\u4f34\uff0c\u83ef\u539a\u9577\u671f\u6295\u5165 Genesys \u89e3\u6c7a\u65b9\u6848\u7684\u63a8\u5ee3\u8207\u5e02\u5834\u767c\u5c55\uff0c\u6301\u7e8c\u5354\u52a9\u4f01\u696d\u8a8d\u8b58\u4e26\u5c0e\u5165\u65b0\u4e16\u4ee3\u5ba2\u6236\u9ad4\u9a57\u6280\u8853\u3002\u9762\u5c0d AI \u8207\u96f2\u7aef\u6280\u8853\u5feb\u901f\u6f14\u9032\uff0c\u83ef\u539a\u4e5f\u5c07\u6301\u7e8c\u651c\u624b Genesys\uff0c\u7d50\u5408\u96d9\u65b9\u7684\u6280\u8853\u8cc7\u6e90\u8207\u5e02\u5834\u7d93\u9a57\uff0c\u5354\u52a9\u4f01\u696d\u4f9d\u64da\u81ea\u8eab\u696d\u52d9\u9700\u6c42\uff0c\u898f\u5283\u9069\u5408\u7684 CX \u6578\u4f4d\u8f49\u578b\u7b56\u7565\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5f9e\u50b3\u7d71\u5ba2\u670d\u4e2d\u5fc3\u5347\u7d1a\u3001\u5168\u901a\u8def\u670d\u52d9\u6574\u5408\uff0c\u5230 AI \u667a\u6167\u4ee3\u7406\u8207 Agentic Experience Orchestration \u7684\u61c9\u7528\uff0c\u83ef\u539a\u900f\u904e <a href=\"https:\/\/hualiteq.com\/en\/product\/genesys-cloud-cx\/\">Genesys Cloud<\/a> \u5e73\u53f0\uff0c\u5354\u52a9\u66f4\u591a\u4f01\u696d\u63d0\u5347\u670d\u52d9\u6548\u7387\u3001\u512a\u5316\u5ba2\u6236\u4e92\u52d5\u9ad4\u9a57\uff0c\u4e26\u5c07 AI \u5275\u65b0\u771f\u6b63\u8f49\u5316\u70ba\u4f01\u696d\u7684\u71df\u904b\u6548\u76ca\u8207\u7af6\u722d\u512a\u52e2\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u672a\u4f86\u83ef\u539a\u5c07\u6301\u7e8c\u8207 Genesys \u651c\u624b\u5408\u4f5c\uff0c\u966a\u4f34\u4f01\u696d\u638c\u63e1 AI \u5ba2\u6236\u9ad4\u9a57\u767c\u5c55\u8da8\u52e2\uff0c\u52a0\u901f\u6578\u4f4d\u8f49\u578b\uff0c\u9081\u5411\u667a\u6167\u5316\u7684\u65b0\u4e16\u4ee3\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/frost-radar-customer-experience-platforms-in-asia-pacific?utm_source=linkedin&amp;utm_medium=organicsocial&amp;utm_campaign=1-27-apc-0-aa-0-0&amp;utm_content=frost-radar\">\u300aFrost Radar\u2122\uff1a2026 \u5e74\u4e9e\u592a\u5730\u5340\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u300b\u5831\u544a\u4e0b\u8f09<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Genesys \u5728\u5168\u7403\u77e5\u540d\u5e02\u5834\u7814\u7a76\u6a5f\u69cb Frost &amp; Sullivan \u767c\u5e03\u7684\u300aFrost Radar\u2122\uff1a2026 \u5e74\u4e9e\u592a\u5730\u5340\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u300b\u5831\u544a\u4e2d\uff0c\u65bc [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":27134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[464,562],"tags":[131,935,937,938,939,940,941,942],"class_list":["post-27099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","category-brands","tag-genesys","tag-cx","tag-genesys-cloud","tag-938","tag-939","tag-940","tag-customer-experience","tag-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genesys \u69ae\u7372 Frost &amp; 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