{"id":2873,"date":"2021-04-16T21:08:52","date_gmt":"2021-04-16T13:08:52","guid":{"rendered":"https:\/\/hualiteq.com\/?p=2873"},"modified":"2026-05-27T13:51:03","modified_gmt":"2026-05-27T05:51:03","slug":"%e6%b4%bb%e5%8b%95-2021-03-%e6%99%ba%e6%85%a7%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%95%b4%e5%90%88%e8%88%87%e8%90%bd%e5%9c%b0%e9%9c%80%e6%b1%82%e7%9b%b8%e9%97%9c%e8%a7%a3%e6%b1%ba%e6%96%b9","status":"publish","type":"post","link":"https:\/\/hualiteq.com\/en\/article\/%e6%b4%bb%e5%8b%95-2021-03-%e6%99%ba%e6%85%a7%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%95%b4%e5%90%88%e8%88%87%e8%90%bd%e5%9c%b0%e9%9c%80%e6%b1%82%e7%9b%b8%e9%97%9c%e8%a7%a3%e6%b1%ba%e6%96%b9\/","title":{"rendered":"[\u6d3b\u52d5] 2021.03 \u667a\u6167\u5ba2\u670d\u6a5f\u5668\u4eba\u6574\u5408\u8207\u843d\u5730\u9700\u6c42\u76f8\u95dc\u89e3\u6c7a\u65b9\u6848Workshop"},"content":{"rendered":"

\"What Can AI Smart Robots Do for Customer Service Centers?\"
\"How Can Customer Service Centers Achieve Rapid, Effective, and Win-Win Communication with Messages from Different Channels Every Day?\"<\/p>\n

Since 2015, Hualiteq has been the official distributor of Genesys software, dedicated to optimizing and intelligentizing customer service center software integration.
The challenges faced by customer service centers today are more complex than ever. While they carry greater responsibilities, they must also bring significant benefits to the company.<\/p>\n

To create a win-win situation for businesses and users, we need to make breakthroughs and innovations in customer service. Currently, AI technology in both voice and text fields has become quite mature.
How can AI technology be integrated into customer service systems to enhance service quality and customer satisfaction?<\/p>\n

Hualiteq, in collaboration with Genesys, EPOS, and Audiocodes, hosted a workshop titled \"Smart Customer Service Robot Integration and Implementation Solution\" for customer service center clients.<\/p>\n

In this workshop, we discussed how AI software systems can play the role of an invisible butler in customer service centers, accelerating smart robot learning and optimizing service processes through integration with peripheral devices.<\/p>\n

The event\u2019s highlight was an invitation for users to share their experiences, allowing customer service center guests to gain further insights into the advantages and benefits of AI integration.<\/p>\n

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