Hualiteq is proud to be recognized for our commitment to being a "value-added distributor" by providing comprehensive integrated services. This dedication has earned us the trust and preference of top 100 enterprises and leading banks. 🌟💼✨
Founded over 40 years ago, Hualiteq began with banking bill automation systems and has remained committed to serving financial institutions with the same core values: efficiency and responsibility. Our strong technical team delivers five-star service to all clients, maintaining these principles throughout our growth and evolution.
Hualiteq has long been committed to offering value-added distribution in video conferencing hardware and customer service software solutions. Beyond just sales, Hualiteq actively trains employees to become product knowledge instructors, ensuring the deep transmission of technical expertise across the company.
Employee “Jiang”: Originally a pastry chef in a restaurant, Jiang switched careers after facing a saturated labor market in the restaurant industry. After joining Hualiteq, he leveraged the company’s solid training system and his own hard work, eventually becoming a senior video conferencing equipment planner and application integration engineer, having successfully planned and built numerous meeting rooms for large enterprises and government agencies.
Employee “Huang”: With a degree in business management, Huang applied for an internship at Hualiteq and joined the software division. Through comprehensive training and hands-on project experience, Huang grew into a senior software engineer, demonstrating the company’s strength in developing talent from within.
What is a "Value-Added Distributor"?
Hualiteq, as a "value-added distributor", has built its market positioning on providing not just hardware but also customized, integrated solutions. As Hualiteq’s General Manager, Kent Hong, explains: “Don’t be afraid of competing products—our professional service is the best marketing tool! If a product has potential, we pursue its distribution. We don't just settle for being a distributor; we become a partner in solving our customers' problems and offering integrated solutions."
Hualiteq has successfully expanded its offerings from traditional video and audio hardware to include customized Genesys Cloud solutions, including complex systems integration such as IVR, CRM systems, and SMS/voice services. Over the years, Hualiteq has built AI capabilities, offering AI chatbots, smart voice bots, AI-powered customer monitoring, and predictive engagement.
Investing in Employees: Hualiteq’s Greatest Asset
Hualiteq: Pioneering Innovation and Growth in the Software Industry Hualiteq has long been committed to offering value-added distribution in video conferencing hardware and customer service software solutions. Beyond just sales, Hualiteq actively trains employees to become product knowledge instructors, ensuring the deep transmission of technical expertise across the company. Hualiteq continues to create outstanding employee success stories, such as: Employee “Jiang”: Originally a pastry chef in a restaurant, Jiang switched careers after facing a saturated labor market in the restaurant industry. After joining Hualiteq, he leveraged the company’s solid training system and his own hard work, eventually becoming a senior video conferencing equipment planner and application integration engineer, having successfully planned and built numerous meeting rooms for large enterprises and government agencies. Employee “Huang”: With a degree in business management, Huang applied for an internship at Hualiteq and joined the software division. Through comprehensive training and hands-on project experience, Huang grew into a senior software engineer, demonstrating the company’s strength in developing talent from within. What is a "Value-Added Distributor"? Hualiteq, as a "value-added distributor", has built its market positioning on providing not just hardware but also customized, integrated solutions. As Hualiteq’s General Manager, Kent Hong, explains: “Don’t be afraid of competing products—our professional service is the best marketing tool! If a product has potential, we pursue its distribution. We don't just settle for being a distributor; we become a partner in solving our customers' problems and offering integrated solutions." Hualiteq has successfully expanded its offerings from traditional video and audio hardware to include customized Genesys Cloud solutions, including complex systems integration such as IVR, CRM systems, and SMS/voice services. Over the years, Hualiteq has built AI capabilities, offering AI chatbots, smart voice bots, AI-powered customer monitoring, and predictive engagement. Investing in Employees: Hualiteq’s Greatest Asset At Hualiteq, our employees are our most valuable asset. We prioritize providing solid training in both software and hardware engineering to ensure that every team member has the necessary technical skills to develop tailored solutions for clients. Our focus on talent recruitment and employee development has been key to our success, allowing us to earn the trust of top Taiwanese banks for their customer service center software projects.
As a value-added distributor, Hualiteq not only provides Genesys Cloud customer service solutions but also offers customized services to meet the unique needs of various industries. With our continued collaboration with Genesys, we’re committed to providing high-quality solutions that help Taiwanese businesses with AI-driven digital transformation and customer service.
Looking forward, Hualiteq will continue to grow in the areas of video conferencing and customer service software solutions, consistently enhancing our expertise and service levels to support the evolving needs of our customers. Read the full article here: Mirror Media
