EICC – Enghouse Interactive Communications Center
EICC is a powerful customer service software that supports switching systems such as Microsoft Skype for Business and Teams. This product is used by industry leaders such as TSMC, Air New Zealand, IBM and Nestlé.

EICC provides multimedia queuing functions such as phone voice, email (e-mail), chat (chat), and text messages (sms), as well as skills-based routing, to respond and process with the highest efficiency All customer needs.

Customer service supervisors can grasp real-time information at any time through mobile devices, including the operation status of customer service staff, agents who need assistance, whether the current waiting time is reasonable, etc. At the same time, supervisors can take over the service when necessary and solve problems quickly.