Genesys Cloud is the leading provider of global customer service and contact center solutions, trusted by more than 4,500 customers in 80 countries. Drawing on more than 20 years of customer service innovation and experience, Genesys Cloud is uniquely positioned to help companies converge their workforce, service awareness and customer platforms to enhance the call experience for today's customers. Genesys Cloud software manages more than 100 million conversations every day, maximizing the value of customer contacts, delivering differentiated experiences through personalized and multi-platform customer service, and extending customer service across the enterprise to optimize processes and improve the performance of corporate customer service employees.