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Cloud Contact Center Solution

ALL IN ONE

Full-featured cloud customer service platform

Yours All-round Digital Butler

Say goodbye to the troubles of fragmented IT and communications technology. We integrate the world's leading cloud customer service architecture with next-generation LAM robots to help businesses keep up with the AI era and continue to innovate.

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Pain Points

You may be facing a transformation bottleneck.

The wave of IT and communications digital transformation waits for no one. The AI army is sweeping in. Every day that competitors have completed their intelligent automation upgrades, using traditional architectures incurs a dual loss of cost and opportunity.

Old equipment discontinued, shutdown crisis looms 01

Old equipment discontinued, shutdown crisis looms

Traditional switches from brands such as NEC, Panasonic, and Avaya are gradually being discontinued and no longer receiving technical support. Each unplanned outage results in an average loss of more than NT$$ 500,000, and with security vulnerabilities left unpatched, corporate contact centers are exposed to unseen compliance risks.

NLP robotics decreases efficiency instead of increasing it. 02

NLP robotics decreases efficiency instead of increasing it.

Current AI customer service systems are unable to understand complex, multifaceted customer intent, resulting in an agent transfer rate of 60% or higher. Customer satisfaction scores continue to decline, and agents are overwhelmed by trivial issues.

Broken communication channels, business opportunities silently lost 03

Communication channels broken, business opportunities silently lost

Social media, voice calls, video consultations, and emails are all siloed, agents switch between multiple systems, customer information becomes isolated, and potential opportunities are lost.

Expert insights

．Companies average 3.9 different customer service systems in concurrent maintenance, but only 3% The contact center truly achieves integration. The more dispersed the systems, the more service breakpoints there are. (Puzzel)

AI-assisted customer service representatives see increased hourly resolution rates. 14% average processing time shortened 9% McKinsey

Global 88% The company's customer service center has purchased AI tools, but only a few have been truly integrated into the workflow. 25% (AmplifAI)

SOLUTIONS

Four Core Pillars
One-stop CCaaS intelligent automation innovation

Huahou is more than just an IT supplier; it's a strategic partner in enterprise digital transformation. Huahou can assist with everything from old equipment upgrade assessments and custom architecture design to employee training.

artificial intelligence
Wisdom · Intelligence

AVA Next Generation
LAM Smart Customer Service

Based on Large Action Models, AVA can parse multiple complex customer intents and autonomously execute complete processes such as order inquiries, account changes, and refund requests, significantly reducing agent workload and greatly improving task completion rates.

Channels · Omnichannel

Multichannel enablement
Large platform integration

Customers can directly chat with specialists through social media, web/app, video, and email with just "one click." The one-stop platform ensures no interaction is missed and allows specialists to have a complete conversation history.

Active · PROACTIVE

Precise intent prediction
Intelligent Outbound Marketing

STT real-time voice-to-text + AI intent filtering engine. Salespeople will henceforth only receive calls from customers with a preliminary purchase intention. Every call is a high-quality business opportunity, maximizing per-person output and making sales performance no longer reliant on luck.

Transformation · Migration

Zero-risk migration
Full technical support

The biggest migration concerns for businesses are downtime risk and the learning curve. Hua Hou offers downtime assessments for old equipment, CRM/ERP API integration, employee training programs, and 24/7 technical support, providing a complete transition plan to ensure your business operations continue without interruption.

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SUCCESS STORIES

On the road to success, there's you and me.

Financial industry customer service supervisor Frank

Dilemma Customer service is understaffed, and the usage rate of existing self-service functions is low.

Effectiveness Following the implementation of Virtual Agent, customer usage reached 45 %, and satisfaction exceeded 90 %.

Financial Industry IT executive Claire

Dilemma The old system is facing end-of-life and needs to integrate incoming calls and LINE messages, while also implementing AI self-service.

Effectiveness Introduced a cloud-based customer service center platform, integrating multi-channel inputs and AI services, resulting in an average AHT reduction of 5 minutes.

Financial Industry Telemarketing Manager Kevin

Dilemma To increase telemarketing revenue, but the old system lacks auto-dialing functionality and has high holding costs.

Effectiveness Customer engagement rates have increased significantly to 250%, and the integrated system is managed through a single interface.

Foreign invested tech industry customer service supervisor Chris

Dilemma The old system is facing EOL, and we need to integrate incoming calls and LINE messages.

Effectiveness Resolved analog line call quality and caller ID issues, successfully integrated LINE services.

Foreign Insurance Operations Executive Amber

Dilemma Due to regulations and the demand for policies for an aging population, a risk disclosure and recorded announcement system is required.

Effectiveness Leading seniors with an innovative karaoke mode to successfully meet business needs for risk disclosure.

Financial industry customer service supervisor Emily

Dilemma It takes a lot of time to train new employees and conduct quality spot checks.

Effectiveness The implementation of the Agent Copilot cloud-based customer service center and AI Scoring features has helped managers save 2 hours per day and reduced complaints by 32%.

Financial Industry IT executive One

Dilemma Multiple old systems have reached their end-of-life and need to be integrated across various units to reduce average processing time.

Effectiveness The implementation of a full-featured cloud-based customer service center replaced six legacy systems, reducing the cost per call by 11%, enabling financial advisors to handle 100 more calls per month, and reducing the number of call transfers by 40%.

Financial Industry IT executive George

Dilemma The old system is too complex and doesn't meet current needs, and customers constantly complain about it being difficult to use.

Effectiveness After implementing the cloud-based customer service center, the number of complaint-related calls decreased by 32%, and the average customer service handling time was reduced by 5 minutes.

Government Agency Information Officer Irene

Dilemma Streamline system maintenance operations and provide employees with flexible remote work options for on-call duties.

Effectiveness The first public sector organization to adopt a cloud system, enabling effortless development and use of new features.

Marketing Sector Business Manager Debbie

Dilemma Due to a shortage of IT technical personnel, there is an urgent need to establish an Inbound Sales system.

Effectiveness Go live at the speed of light in just one week, with offsite skill assignment and holiday calendars in the cloud.

SECURITY & COMPLIANCE

Highest standards to protect your safety

Certified by multiple international security standards and built on AWS’s global cloud infrastructure, our 99.99% uptime SLA is more than just a slogan—
If it falls below the standard, the entire month's fee will be refunded, giving you a true promise.

Global Security and Compliance Certifications at a Glance — SOC, ISO, GDPR, HIPAA, and More
INTERCERT ISO/IEC 27001:2022 Certificate of Registration — Hwa-Huei Co., Ltd.

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Regardless of the industry, professional consultants will provide customized solutions based on your industry characteristics and challenges.

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