Genesys proudly announced that the Genesys Cloud CX™ platform has surpassed $1 billion in Annual Recurring Revenue (ARR). This achievement solidifies its standing as a global leader in the AI-powered cloud experience scheduling industry, driving innovation and transforming customer experiences worldwide. 🚀💡
--""“Genesys’ remarkable performance as a leading brand is driven by delivering outstanding experiences,” said Tony Bates, CEO and Chairman of Genesys. “Our business demonstrates that our strategy of delivering personalized, empathetic experiences at scale is resonating—organizations worldwide are partnering with Genesys to set new standards for loyalty in defining customer and employee engagement." “With Genesys Cloud CX, we are not just delivering the experiences of the future but also gaining the trust of thousands of customers across industries of all sizes. This is achieved through continuous innovation, modern AI-driven orchestration, and unparalleled global impact.” 🚀✨"
Demand for Genesys Cloud CX Surges Across Industries and SMBs This Quarter This quarter saw a significant increase in demand for Genesys Cloud CX across various industries and regions, including notable integrations and expansions: A Fortune 100 logistics company, a U.S.-based insurance provider, and a European automotive insurance firm integrated their contact centers with Genesys Cloud CX, replacing solutions from NICE and other vendors. Strengthened relationships with existing customers, such as a Fortune 100 retailer expanding their experience orchestration capabilities and an insurance and retirement savings account provider transitioning from hybrid cloud to Genesys Cloud CX. Beyond large enterprise deals, over 75% of new customers this quarter were SMBs and mid-market users, showcasing Genesys’ growing appeal to businesses of all sizes. 🚀🌐
Highlights of Outstanding Achievements:
*Revenue from the healthcare sector grew by over 80% year-over-year.
Genesys serves 6 out of the top 10 global healthcare providers.
Financial Services Expansion:
*Revenue in financial services increased by over 50% year-over-year.
Genesys supports 8 out of the top 10 global financial services providers.
Customer Expansion:
*The top 50 Genesys Cloud CX customers now average over 8,000 contact center seats on the platform, representing a nearly 30% increase compared to the previous year.
These results highlight Genesys Cloud CX's strong performance and growing adoption across critical industries. 🚀🌐
Genesys Cloud CX Key Financial Service Achievements
Financial Services Revenue Growth:
Revenue in the financial services sector increased by over 50% year-over-year, reflecting Genesys' strong position in the industry.
Top-Tier Clientele:
Genesys serves 8 of the top 10 global financial services providers, reinforcing its leadership in this critical sector.
Customer Expansion:
The top 50 Genesys Cloud CX customers now average over 8,000 contact center seats on the platform, representing a nearly 30% increase compared to last year.
These milestones highlight Genesys Cloud CX's increasing adoption and significant impact in the financial services industry. 🚀💼
Financial Services Revenue Growth:
Genesys Cloud CX saw a over 50% year-over-year growth in the financial services sector.
The top 50 Genesys Cloud CX customers now average over 8,000 contact center seats on the platform, representing a nearly 30% increase from the previous year.
Genesys Cloud CX Accelerates Market Demand with AI Technology The market demand for Genesys Cloud CX continues to accelerate, with Genesys AI technology being the most attractive and favored feature for customers. This year, Genesys Cloud CX introduced next-gen AI capabilities, offering a comprehensive suite of features including: Genesys Cloud CX Sees Accelerating Market Demand with AI Technology The demand for Genesys Cloud CX has accelerated, with Genesys AI technology becoming the most attractive feature for customers. This year, Genesys Cloud CX launched new next-gen AI capabilities, offering a comprehensive set of features, including: Conversational Automation Agent Assist Smart Conversations Employee Engagement Management Predictive Engagement and Routing These advanced AI-driven features are designed to enhance customer and employee experiences, improving operational efficiency and delivering more personalized, intelligent interactions. 🚀🤖🌐
Quarterly Highlights:
*Revenue from Genesys conversational and predictive AI solutions has grown by more than 3 times year-over-year, demonstrating the increasing demand for AI-driven customer engagement and operational efficiency.
The number of customers using three or more native Genesys AI solutions has increased nearly 9 times year-over-year, reflecting the growing adoption of Genesys' comprehensive AI-powered solutions.
*The number of customers implementing Genesys digital and voice bots has increased by nearly 110% year-over-year, showcasing the growing demand for automated solutions in enhancing customer interactions.
Genesys Recognized as a Leader in Customer Experience (CX) by Forrester Genesys continues to solidify its position as a leader in the customer experience (CX) industry, recently being named a Leader in the Forrester Wave™: Contact Center as a Service (CCaaS) for Q1 2023. Genesys Cloud CX achieved the highest scores in key areas, including: AI architecture Workforce optimization Customer automation service standards Outbound capabilities With this ranking, Genesys has been recognized by Forrester as a leader in four key customer experience priorities, showcasing its ongoing commitment to delivering cutting-edge solutions that drive success for businesses worldwide. 🚀🌐
Genesys ESG Achievements in Q1: A Commitment to Sustainability, Diversity, and Inclusion In addition to its traditional business performance, Genesys continues to prioritize Environmental, Social, and Governance (ESG) outcomes as key success indicators. Notable updates from Q1 include:
*Women in Leadership: Genesys exceeded the 30% threshold for female leaders in the company.
*Diversity, Equity, and Inclusion (DEI) Progress: Since launching its DEI program in 2020, the proportion of female leaders has increased by 23.8% globally.
*Diversity Accelerator Program (DAP): Genesys launched a pilot program designed to accelerate promotions for women and underrepresented groups within the company.
*Employee Engagement: This quarter’s employee engagement survey reported an 84% inclusion score, reflecting that Genesys’ inclusion and belonging initiatives are on the right track globally.
*Sustainability in RFPs: As sustainability becomes a key criterion, Genesys secured over $30 million in RFP wins.
*Charity Initiatives: Genesys Cloud CX facilitated nearly 15 million experiences for charity clients, showcasing its commitment to giving back.
Source: Genesys Official Website
