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Lifesize

   BRAND STORY

Brand Introduction

Lifesize

Lifesize provides video conferencing and communication solutions integrating hardware endpoints and cloud services. The Icon series of meeting room systems pioneered high-definition and 4K video conferencing, while Lifesize Cloud offers an HD and 4K enterprise video conferencing platform supporting up to 10,000 simultaneous live stream viewers and compatibility with mainstream UC platforms such as Teams, Zoom, and Cisco Webex. The CxEngage omnichannel CCaaS platform integrates customer service interactions across voice, video, instant messaging, email, SMS, and social media.

Founded in Austin, Texas, in 2003, Lifesize is a pioneer in enterprise video conferencing. It introduced the world's first HD video conferencing system in 2005 and the world's first 4K video conferencing solution in 2017. Following the acquisition of its assets by Enghouse Systems in August 2023, the brand continues to operate and develop under Enghouse Video. Serving enterprises and contact centers in the financial, healthcare, education, and professional services industries, its solutions are utilized by Yelp, Yale University, and NASA.

Lifesize

   CORE STRENGTHS

Exclusive Technology and Core Advantages

4K video conferencing endpoint hardware system

The Icon series offers corresponding specifications ranging from small huddle rooms to large conference rooms, supports full-motion 4K video and content sharing, features zero-IT-support quick installation, and is compatible with all mainstream video conferencing services via the Connect Plus+ gateway without being tied to a single platform.

enterprise cloud video conferencing platform

Lifesize Cloud offers HD and 4K cloud video conferencing, supporting 24/7 infrastructure security, custom-branded virtual meeting rooms, and live streaming for up to 10,000 simultaneous viewers, with one-click joining from any device or hardware endpoint.

Omnichannel contact center solution

CxEngage is a cloud-native CCaaS platform that integrates omnichannel customer service across voice, video, instant messaging, email, SMS, and social media. It provides a no-code workflow builder and an open API framework, enabling contact centers to perform self-service updates without relying on external professional services.

video-enhanced customer engagement experience

Through CxConcierge and the video queuing function, customer service agents can instantly upgrade instant messaging or voice interactions to video calls, enabling face-to-face visual support and identity verification, thereby enhancing the quality of omnichannel customer engagement.

   AWARDS & RECOGNITION

Market recognition and awards

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