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Enghouse Interactive

   BRAND STORY

Brand Introduction

Enghouse Interactive

Enghouse Interactive offers contact center software and customer experience (CX) solutions, supporting cloud (CCaaS), on-premises, and hybrid deployments. The product portfolio includes omnichannel contact center platforms, front-end consoles, IVR, call recording and quality management, outbound dialers, and EnghouseAI-driven analytics. Serving over 10,000 customers in more than 100 countries worldwide.

Founded in 1984 and headquartered in Markham, Ontario, Canada, Enghouse Interactive is a subsidiary of Enghouse Systems Limited (TSX: ENGH) with over 1,500 employees globally. It serves enterprise, mid-market, and public sector clients, driven by a growth strategy combining organic development and acquisitions (including Altitude Software, Lifesize, and Vidyo). Recently, it was recognized as a growth and innovation leader in the Frost Radar™ 2025 EMEA and Latin America CX Platform reports and was named in the Gartner 2025 Market Guide for Video Platform Services.

Enghouse Interactive

   CORE STRENGTHS

Exclusive Technology and Core Advantages

Flexible deployment: Cloud, on-premises, or hybrid—choose one of three

Supporting CCaaS cloud, on-premises, and hybrid modes, it allows customers to determine their own migration pace based on their schedules, providing true flexibility for regulated industries such as finance and government that are unwilling to be forced to move to the cloud.

Omnichannel customer interaction management

Unified queue management for voice, email, messaging, social media, and video interactions empowers customer service agents with a 360-degree customer view through skill-based routing, ensuring consistent service quality across channels.

AI-driven quality management and compliance analysis

EnghouseAI and the Quality Management Suite automatically complete call transcription, keyword indexing, agent performance scoring, and compliance monitoring, transforming every interaction into a searchable, encrypted audit trail.

Reliability Commitment and Global-Local Support

A delivery track record of over 40 years, 1,500 employees across more than 100 countries, a commitment to completing projects on time and within budget, and ongoing post-deployment support to maintain SLA availability.

   AWARDS & RECOGNITION

Market recognition and awards

Customer Service Center and Experience

Customer Service Center and Experience

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