BRAND STORY
Brand Introduction
AudioCodes provides voice networking and AI-driven communication technologies, covering secure voice infrastructure, unified communications, contact center integration, and voice AI applications.Its product portfolio includes Session Border Controllers (SBCs), IP phones, and AI applications such as Voca CIC and Meeting Insights, all of which are certified for use with Microsoft Teams, Zoom, Webex, and Genesys.Its technology is deployed by 65 Fortune 100 companies and over 60 of the world’s top 100 telecom service providers, with a platform availability rate of 99.99%.
AudioCodes was founded in 1993, with its headquarters in Or Yehuda, Israel, and approximately 1,000 employees worldwide, with operations in North America, Europe, Asia, and Latin America. The company primarily serves large enterprises and telecommunications service providers. Recent major achievements include the 2025 Frost & Sullivan Global Competitive Strategy Leadership Award for Meeting Insights and the 2024 UC Awards Best AI Application Award.
CORE STRENGTHS
Exclusive Technology and Core Advantages
AI-powered meeting and contact center intelligence
Voca CIC and Meeting Insights transform voice and meeting interactions into searchable knowledge bases and business insights, providing role-based summaries and cross-platform multilingual support to help enterprises make faster decisions.
Cross-platform unified communications comprehensive interoperability
Certified for Teams Direct Routing, Webex Calling, Zoom Phone, and Genesys, enterprises are free to choose cloud communication platforms without being locked into a single vendor.
Enterprise-grade voice network security and stability
The Mediant series of SBCs offers high availability and geographically redundant deployments, with a platform SLA of 99.991 TP4T availability, supporting over 50 million voice sessions daily.
Cloud-based service delivery and operations platform
AudioCodes Live Platform provides a multi-tenant SaaS architecture that enables service providers to deliver UCaaS voice services via the cloud, as well as centrally manage and maintain the platform.
AWARDS & RECOGNITION
Market recognition and awards
2025 Frost & Sullivan Global Competitive Strategy Leadership Award — Meeting Intelligence
2024 UC Awards — Best Use of AI
2024 CX Awards — Best Microsoft Teams Contact Center Solution
2022 Frost & Sullivan Best Practices Award — Video Conferencing
Telephone systems and communication equipment
Customer Service Center and Experience
AI Voice and Conversation
ARTICLES
Related articles
繁體中文 
English