Customer Background
As the company expanded, a major Japanese trading company's Taiwan branch recently relocated its Taiwan headquarters to a modernized office building in a transportation hub, hoping to enhance operational efficiency and corporate image through a new office space. However, when planning the core of the new office—the conference system—they faced unprecedented challenges.
Challenge: The Limitations of a Single Brand and the AV Chasm in Large Spaces
As a global corporation, the company originally followed its headquarters' Global Agreement, which mandated the use of a single brand (Logitech) for conference equipment. This strategy was adequate for standardized small meeting rooms, but it proved insufficient for the large, multipurpose conference spaces in the new office, which could accommodate 30 and 80 people respectively.
When planning the new conference room, the company found that the originally specified brand's video capture, audio recording, or playback performance could not meet the needs of a large space. In addition to basic video conferencing functions, they also required complex features such as TV wall integration and wireless projection with multiple signal sources, which far exceeded the capabilities of single-brand all-in-one devices.
In the past, companies were accustomed to a procurement model of "choosing the brand first, then finding the supplier." However, this time, they realized that sticking to this model would not allow them to create a meeting environment that met their needs. They no longer needed simple equipment suppliers, but rather a professional consulting partner who could transcend brand limitations and offer comprehensive integrated planning.
Table 1: Summary of Pre-Implementation Challenges
| Challenge Summary | Explanation |
| Large-scale space audiovisual needs | The originally specified brand cannot meet the video and audio needs for large conference rooms with more than 30 people. |
| Complex feature integration | In addition to video conferencing, the system needs to integrate diverse functionalities such as video walls, wireless projection, and environmental control. |
| Traditional Procurement Mindset | The "first choose the brand, then find the manufacturer" model cannot solve the complex problem of cross-brand integration. |
Three major challenges faced by single-brand equipment: inability to satisfy audio and video demands in large spaces, high complexity of functional integration, and limitations of traditional procurement thinking.
Solution: From "Device Vendor" to "Integration Consultant," Huahou Demonstrates Consulting Service Value
In the process of seeking solutions, the Huahou team stood out from numerous vendors with its strong technical capabilities and consulting-style service model. Instead of rushing to sell products, Huahou delved into understanding every usage scenario and pain point of the client, proposing an integrated cross-brand solution with Crestron at its core.
This solution not only addresses audio-visual challenges in large spaces but also elevates the conference room experience to a whole new level:
- Control coreAdopting the Crestron 4-Series control system as the brain of the entire conference room, seamlessly connecting all equipment.
- Wireless CollaborationIntroducing the Crestron AirMedia Wireless Presentation System, supporting 4K high-definition wireless projection from laptops, smartphones, and various other devices, completely freeing you from cable constraints.
- Professional Audio/VideoIntegrate Poly's professional video conferencing system with Sony's high-end cameras to ensure a clear and smooth audio-visual experience for every participant in large meetings.
- Intuitive operationHuahou tailored a minimalist touch panel interface for clients, simplifying complex device startup procedures into a "one-touch meeting" mode. Users with no IT background can easily start a meeting in 5 minutes.
The value of the Huahou team lies in their ability to think from the client's perspective and proactively propose comprehensive solutions, rather than passively waiting for clients to provide equipment models. The Huahou team also possesses the capability to integrate different top brands such as Crestron, Poly, and Sony, which was the key reason the company ultimately chose Huahou.
(Caption: The Huahou team possesses professional expertise in integrating top brands such as Crestron, Poly, and Sony, creating tailored complete solutions for clients through consultative services.)
Results: Meeting efficiency increased 6-fold, achieving a win-win for user experience and management benefits.
After adopting Huahou's integrated Crestron intelligent meeting system, the trading company's meeting culture underwent a revolutionary transformation. The most significant benefit was a substantial reduction in meeting preparation time.
In the past, preparing for a meeting required up to 30 minutes of tedious steps like booting up equipment, connecting cables, and testing audio-visuals. Now, thanks to Huahou's "one-click start" design, all preparation is completed within 5 minutes, increasing meeting prep efficiency by 6 times.
Table 2: Comparison Before and After Introduction
| Before and after introduction comparison | Pre-introduction | After introduction |
| Preparation time | 30 minutes | 5 minutes |
| Operating procedure | Personnel need to individually turn on each piece of equipment, manually connect it, and test it. | Start all devices with one click, and automatically complete connections. |
| User | Need IT staff assistance | All employees can operate independently. |
| Maintenance window | Need to contact 5-6 different manufacturers | Only need to connect to Huahou Single Window |
(Explanation: After implementing the Crestron smart conference system, meeting preparation time was significantly reduced from 30 minutes to 5 minutes. The operation process was simplified to one-button start, allowing employees to operate independently without IT support. The maintenance window was also simplified from 5-6 vendors to a single partner.)
In addition to improved efficiency, the user experience for employees has also received very high praise. The modern, intuitive, and seamless operating interface not only complements the decoration style of the new office but also allows employees to feel the company's dedication to improving the work environment, thereby enhancing corporate identity and professional image.
對 IT 管理部門而言，效益同樣顯著。過去需要面對 5 至 6 家不同的設備供應商，如今只需聯繫華厚單一窗口，大幅降低了溝通成本與管理的複雜度。
（圖說：華厚為客戶客製的 Crestron 智能會議系統操作介面：80 人大會議室/活動空間（上圖）與 30 人大會議室（下圖）均採用現代化色彩編排設計，提供直覺便利的操作體驗，員工只需一鍵即可啟動所有會議設備，大幅簡化會議準備流程。）
重塑採購思維，開啟長期合作新篇章
這次成功的合作，不僅解決了眼前的問題，更深刻地改變了客戶對於未來採購策略的思維。他們從過去「先選定品牌，再尋找執行廠商」的傳統模式，轉變為「先選擇值得信賴的專業夥伴，並相信其推薦的解決方案」。
這次合作所建立的信任關係，更成為未來雙方長期合作的穩固基石。華厚團隊再次證明，在數位化轉型的浪潮中，真正的價值不僅在於提供優質的產品，更在於深入理解客戶需求，提供跨越品牌界線、以使用者為中心的整合解決方案。我們將持續扮演客戶最值得信賴的技術夥伴，共同開創更高效、更智能的未來。
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