Hualiteq’s client, E.SUN Bank, received the 3rd Digital Transformation Innovation Award.

E.SUN Bank, a valued client of Hualiteq's Software Division, was honored at the 3rd Digital Transformation Innovation Awards organized by Harvard Business Review. With its "New Generation Customer Service System", E.SUN Bank once again received the "Excellence in Operations – Large Enterprise Group" Exemplary Award, recognizing its dedication to integrating innovative technology with customer service experiences and creating a highly efficient operational model. Hualiteq played a pivotal role in assisting E.SUN Bank to complete the challenging #Genesys Contact Center implementation, showcasing our commitment to driving success through cutting-edge solutions. 🚀👏

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Breaking NewsFirst VIP of Hualiteq- E.SUN Bank.- - Congratulations to #E.SUN Bank for being honored at the 3rd #Digital Transformation Innovation Award organized by Harvard Business Review! 🎉 -Yushan Bank once again won the "Operation Excellence - Large Enterprise Group" Model Award for its "New Generation Customer Service System", recognizing Yushan's investment and effectiveness in applying innovative technology to integrate customer service experience and create an efficient operating model. Huahou assisted Yushan Bank in completing - -- - - - With upgraded #AI intelligent voice, customers can actively describe the services they need, elevating overall efficiency and user satisfaction.- -#VirtualQueue Mechanism: The system proactively informs customers of wait times and provides multiple service options.This streamlined the service process by 60%, while boosting customer satisfaction by 33%.The Digital Transformation Innovation Award judges stated that E.SUN Bank was recognized for truly resolving the pain point of consumers waiting on phone lines.Huahou and Yushan Bank will always stand on the same front, listen to the voices of customers, uphold the spirit of serving customers, and use the business philosophy of efficiency, responsibility, and customer orientation. Congratulations again - Awarded againTo know more : https://money.udn.com/money/story/5636/7485733
#Hualiteq #Hualiteq - #GenesysCloud #CloudContactCenter #CustomerExperience #polyproduct #RemoteCommunication #HybridWork #VideoConferencing #ValueAddedPartner - - #AI Software Engineering Team # Telemarketing

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