Genesys CX Tour includes Taipei as an Asian tour stop for the first time, with a grand opening on June 26th.
Hua Hou Co., Ltd. as Genesys Taiwanese distributor and long-term strategic partner, we are honored to be invited to this annual grand event. Together with Genesys, we will jointly promote the digital transformation and AI customer experience for Taiwanese enterprises.
Hua Hou has been deeply involved in the financial industry, which has extremely high technical and security barriers, for many years. They have successively completed customer service system construction projects for Taiwan's top five leading banks and life insurance companies.
At the event, Hauhoo showcased several AI smart customer service solutions, including AI smart switchboards, AI voice ordering services for medications, and AI video and text customer service applications. They invited attendees to experience the magical AI voice interaction process firsthand by making phone calls. Through the on-site demonstrations, they fully illustrated how AI technology can help businesses improve customer service efficiency and optimize the overall service process.
Hua Hou AI Voice Robot utilizes enterprise-grade AI's advanced voice recognition technology. The system not only accurately understands multiple sets of natural language but can also recognize special proper nouns or drug names in both Chinese and English. Even complex drug names can be quickly interpreted and corresponding services provided in real-time. The stable recognition performance and real-time response capabilities were affirmed by many attendees who experienced it firsthand, demonstrating the application potential of AI intelligent customer service in improving service quality and efficiency.
As AI and cloud technologies continue to accelerate their development, customer experience has become a critical core of corporate competition. Huahou continues to deepen cooperation with international partners to assist enterprises in their digital transformation process, strengthening their service innovation capabilities, and enhancing overall operational and market competitiveness.
About Genesys
A global leader in Customer Experience (CX) and cloud contact center solutions, committed to helping businesses create smarter, more personalized customer interaction experiences through cloud and AI technologies, thereby enhancing customer loyalty and optimizing contact center operational efficiency. Its solutions are widely used in over 100 countries worldwide, and are broadly adopted and trusted by companies across various industries.
About us
Hua Hou Co., Ltd. has been operating for over 40 years and is the Genesys distributor in Taiwan. We specialize in intelligent communication, AI customer service, and digital transformation solutions, assisting businesses in building on-premises and cloud contact centers. We create omnichannel customer service platforms, continuously optimize customer service processes, and enhance service efficiency to provide a smarter and more convenient customer experience.
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